Airport Operations & Passenger Services Training

TARGET GROUP

The Airport Operations and Passengers Services qualifications are appropriate for those individuals who are seeking employment within the Airport

Passenger Services sector as well as those wishing to increase their knowledge in the tourism and passenger transport sectors. Alternatively they could be utilised by individuals currently working in the industry who are wishing to receive recognition of their experiences and expertise

Certificate in Airport Operations

The qualification consists of the following units:

  • Airport operations
  • Health, safety and security in airports
  • Passenger service
  • Handling air passengers
  • Ground handling services
  • Landside and airside roles and responsibilities

The Programmes provide a comprehensive introduction for anyone considering a career within airport operations or working with a supplier within an airport environment.

They are also suitable for anyone already working in the airport or airline sectors on a full-time or part-time basis who wishes to formalise and further develop their existing experience and skills. In addition, the qualifications provide a basis for those who may wish to progress to further study and development.

Certificate for Airport Passenger Services

The qualification consists of the following units:

  • RESEARCH THE AIRPORT INDUSTRY AND THE ROLE OF THE AIRPORT PASSENGER SERVICE AGENT
  • UNDERSTAND AIRPORT KNOWLEDGE REQUIRED BY THE AIRPORT PASSENGER SERVICE AGENT
  • DEAL EFFECTIVELY WITH THE PROCESSING OF AIRCRAFT PASSENGERS
  • IDENTIFY THE BOARDING PROCEDURE FOR AIRCRAFT PASSENGERS
  • IDENTIFY THE PROCEDURES FOR DECONTROLLING AIRCRAFT PASSENGERS
  • PROCEDURES INVOLVED IN DISEMBARKATION OF AIRLINE PASSENGERS

Diploma in Airport Management & Customer Services

The qualification consists of the ollowing units:

  • AIRPORT INDUSTRY AND THE ROLE OF THE AIRPORT PASSENGER SERVICE AGENT
  • DEAL EFFECTIVELY WITH THE PROCESSING OF AIRCRAFT PASSENGERS
  • IDENTIFY THE BOARDING PROCEDURE FOR AIRCRAFT PASSENGERS
  • HEALTY, SAFETY, AND SECURITY IN AIRPORTS.
  • PASSENGER SERVICES.
  • GROUND SERVICES
  • UNDERSTANDING CUSTOMER CARE
  • COMMUNICATING WITH CUSTOMERS
  • PROVIDING GOOD CUSTOMER SERVICE
  • HANDLING CUSTOMER COMPLAINTS AND/OR PROBLEMS

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